L3. Get the Steps In – Coach and Practice
This behaviour develops a leader’s habit of visible presence, connection, and rapid feedback through purposeful walkarounds.
Behaviour focus
Being out, noticing, and nudging in real time.
Purpose
To strengthen culture and support staff by being seen where the work happens.
| Action Steps | Key Questions | Practice |
| Schedule daily rounds. | When and where will I be visible today? | Block two 15 minute walkarounds, set routes, and stick to them for two weeks. |
| Go with a focus. | What one thing am I looking for? | Choose a single lens, such as starts within 60 seconds, and script a 10 word positive nudge you will use. |
| Close loops quickly. | How will I share what I saw and what happens next? | Practise a same day follow up template, one praise, one ask, one check back date. |
| Log light data. | What patterns are emerging? | Use a pocket tally or simple form during rounds for one metric, then review each Friday. |