Scenario 5.4: You lost your temper or responded poorly and want to rebuild trust
In a moment of pressure, you snapped or handled a situation poorly. You now need to repair relationships and restore confidence.
Leadership Behaviours to Support This Challenge
| Code | Behaviour | Why It Matters |
| Y3 | Manage Emotions | Owning your emotional response builds credibility and reflection. |
| Y4 | Humility | Apologising well shows strength and respect for others. |
| C5 | Celebrate Successes | Rebalancing with positive recognition helps rebuild relational warmth. |
| L1 | Lead by Example | Modelling accountability influences how others respond to their own mistakes. |
Suggested Approach
- Acknowledge the moment, don’t ignore it.
- Apologise directly and take responsibility without excuses.
- Name what you’ll do differently next time.
- Show change through your behaviour in the following days.