Scenario 2.5: There’s tension or conflict between members of your team
A breakdown in communication, misunderstanding, or personality clash is creating friction between staff. It’s starting to affect team dynamics, morale, and performance.
Leadership Behaviours to Support This Challenge
| Code | Behaviour | Why It Matters |
| T5 | Mastering Conflict | Supports a culture where respectful disagreement is expected and resolved constructively. |
| T2 | Ask First | Helps you understand root causes without jumping to assumptions. |
| T4 | Create a Team | Reinforces shared purpose and alignment beyond individual differences. |
| L11 | Learn to Bend | Flexibility and perspective-taking de-escalate tension and promote resolution. |
| Y3 | Manage Emotions | Staying calm and emotionally regulated sets the tone and supports rational decision-making. |
Suggested Approach
- Meet each person individually to listen without judgment.
- Frame the issue as a shared challenge to overcome, not a personal flaw.
- Facilitate a mediated conversation with agreed actions and expectations.
- Reinforce the team’s collective purpose.
- Monitor and check in as unresolved tension rarely fixes itself.