Y3. Manage Emotions – Coach and Practice
This behaviour develops a leader’s ability to recognise emotional triggers, create space before reacting, and model composure.
Behaviour focus
Helping leaders stay calm and purposeful under pressure.
Purpose
To strengthen trust and authority by ensuring emotional steadiness becomes a visible strength.
| Action Steps | Key Questions | Practice |
| Identify triggers. | What situations cause strong emotional reactions? | Ask the leader to recall one recent example and write what specifically triggered their response. |
| Create the pause. | How will you interrupt reactivity before responding? | Practise a pause technique such as breathing, counting to ten, or taking a short walk. |
| Anchor in values. | What principle do you want to demonstrate in moments of stress? | Practise reframing an emotional situation using value-based language. |
| Reflect and reset. | How do you recover after emotionally demanding moments? | Ask the leader to plan a five-minute post-incident reflection routine. |