Scenario 7.6: You need to communicate difficult or disappointing news to the wider school community
Budget cuts, cancelled events, leadership changes are examples of where school leaders face the need to share hard news. This is a test of your communication skills and your emotional intelligence.
Leadership Behaviours to Support This Challenge
| Code | Behaviour | Why It Matters |
| S7 | Communicate Often | Sharing information clearly and transparently builds trust. |
| S2 | Tell the Story | Framing helps people understand the ‘why’ behind decisions. |
| Y3 | Manage Emotions | Keeps you composed in potentially emotional conversations. |
| L2 | Be Positive | Balancing honesty with optimism sustains morale. |
| L3 | Get the Steps In | Being present and available after the message helps manage response. |
Suggested Approach
- Plan your communication timing, tone, and medium matter.
- Be honest but hopeful.
- Share what’s being done to address the situation.
- Allow space for staff, parents, or students to ask questions.
- Stay visible and supportive after the announcement.