Scenario 5.3: A parent meeting is likely to be confrontational or emotionally charged
You anticipate a meeting with a parent will involve strong emotions or disagreement, and you want to manage it calmly and constructively.
Leadership Behaviours to Support This Challenge
| Code | Behaviour | Why It Matters |
| Y3 | Manage Emotions | Staying calm helps de-escalate tense conversations. |
| L2 | Be Positive | A solution-focused mindset builds trust and cooperation. |
| L4 | Make it Happen | Following through on agreed actions builds confidence and respect. |
| T5 | Mastering Conflict | Respectful disagreement can lead to better mutual understanding. |
Suggested Approach
- Prepare your key messages and rehearse likely responses.
- Start with empathy and shared goals.
- Listen without defensiveness, then respond with clarity.
- Stay calm, even if others aren’t.
- Summarise actions clearly and follow up promptly.