Scenario 5.1: You need to challenge a colleague without damaging the relationship
A colleague’s performance, behaviour, or decision needs to be addressed, but you’re concerned about harming the relationship or morale.
Leadership Behaviours to Support This Challenge
| Code | Behaviour | Why It Matters |
| T10 | Embrace Accountability | Holding others to account builds clarity, fairness, and trust. |
| T5 | Mastering Conflict | Constructive conflict improves outcomes when focused on ideas, not people. |
| L7 | Co-Create What Matters | Involving colleagues in finding solutions increases commitment and ownership. |
| Y3 | Manage Emotions | Emotional regulation helps you stay calm and clear during tough conversations. |
Suggested Approach
- Clarify the outcome you want from the conversation.
- Use a coaching stance to explore their perspective first.
- Be specific, kind, and firm.
- Focus on behaviour, not character.
- Agree actions and follow up with support.