T9. Go Back and Check – Coach and Practice
This behaviour develops a leader’s ability to follow through and verify that change has taken effect.
Behaviour focus
Helping leaders build routines of accountability that turn plans into consistent results.
Purpose
To create reliability and trust by ensuring what was agreed actually happens.
| Action Steps | Key Questions | Practice |
| Review follow-up routines. | Where do good intentions fade after meetings? | Ask the leader to map where actions get lost and plan a new check-in structure. |
| Close the loop constructively. | How can you make follow-up feel supportive, not punitive? | Practise a check-in conversation that combines accountability with appreciation. |
| Track visibly. | How will you record and review progress? | Ask the leader to demonstrate a shared progress tracker for their team and discuss updates. |
| Recognise completion. | How do you celebrate when things are done well? | Practise giving brief positive feedback on a completed task. |