T1. Know Your Team – Coach and Practice
This behaviour develops a leader’s ability to understand their people deeply enough to deploy, coach, and recognise them effectively.
Behaviour focus
Helping leaders build trust and alignment by knowing each person’s strengths, motivations, and aspirations.
Purpose
To ensure leadership decisions around deployment, feedback, and recognition are based on genuine understanding, not assumptions.
| Action Steps | Key Questions | Practice |
| Build individual profiles. | What does each person do best, and what motivates them? | Ask the leader to complete a one-page profile for two team members, focusing on strengths, drivers, and aspirations. |
| Identify development needs. | Where is each person’s stretch zone? | Practise planning a development conversation that links support with genuine growth goals. |
| Recognise individuality. | How can you show that you value who people are, not just what they do? | Practise a short recognition chat using personal knowledge to make the appreciation authentic. |
| Use insight to deploy effectively. | Who is best placed to lead or support each initiative? | Ask the leader to match individuals to tasks based on strengths, then review balance and fairness. |