C4. Maintain Consistency – Coach and Practice
This behaviour develops a leader’s ability to align actions, language, and expectations across time and teams.
Behaviour focus
Helping leaders sustain collective discipline so that systems stay reliable, fair, and predictable.
Purpose
To build trust and stability by ensuring people experience the same expectations everywhere and every time.
| Action Steps | Key Questions | Practice |
| Identify areas of drift. | Where are people’s experiences inconsistent? | Ask the leader to list two systems or routines where standards vary across teams. Practise describing the ideal “one best way”. |
| Reinforce clarity. | How can you communicate the standard again without blame? | Practise a team briefing where the leader restates expectations with positivity and precision. |
| Monitor and coach. | What structures help you check and maintain alignment? | Practise planning a short feedback loop after a learning walk, focusing on reinforcement, not inspection. |
| Celebrate reliability. | How can you make consistency itself visible and valued? | Ask the leader to plan a recognition message for staff who model consistent practice week after week. |