L8. Do not Drop the Ball – Coach and Practice
This behaviour develops a leader’s reliability, ensuring promises are kept and details are not lost.
Behaviour focus
Commit, track, follow up, finish.
Purpose
To build trust through consistent delivery on the small things and the big things.
| Action Steps | Key Questions | Practice |
| Capture everything. | How will I record every commitment in the moment? | Practise using one capture tool for five days, add the owner and date as you speak. |
| Review daily. | When will I check what I owe others? | Set a 10 minute end of day review and send two quick updates before you leave. |
| Signal status. | Who needs to know progress now? | Use a simple code: green, amber, red, in a weekly email to stakeholders. |
| Fix slips fast. | What will I do when I miss something? | Practise a recovery script that takes ownership of the miss, sets a new date, and offers a make good. |